Galileo Classroom AI Support

1. About the App

Galileo Classroom AI is an advanced educational companion designed to personalize and enhance the learning journey for students. By combining a structured curriculum with state-of-the-art AI guidance, the app provides a safe and interactive environment for mastering complex subjects. Whether at home or in the classroom, Galileo acts as a 24/7 tutor, helping students navigate their monthly assignments with confidence.

2. Key Features

  • AI Mentors (Dr. Galileo & Professor Ito): Specialized AI guides that provide real-time, subject-specific support and worksheet references in both English and Japanese.
  • Monthly Curriculum Management: Stay organized with a personalized dashboard that tracks monthly assignments, levels, and progress.
  • Digital Worksheet Hub: Access educational PDFs, watch instructional videos, and manage your studies all in one place.
  • Seamless Submissions: Easily upload completed worksheets as PDFs or via camera capture for instructor review and grading.
  • Biometric Security: Fast and secure access to your educational data using Face ID or Fingerprint authentication.
  • Bilingual Experience: Full localized support for both English and Japanese, allowing students to learn in their preferred language.

3. Support Information

We are committed to providing a smooth educational experience. If you encounter any issues or have questions regarding your account or curriculum, please reach out to us:

  • Support Website: https://seai-ai.com/contact/
  • Support Mobile: +94770033902
  • Support Hours: Monday – Friday, 3:30 AM – 12.30 PM (UTC)
  • Response Time: Our team typically responds to all support requests within 24–48 business hours.

4. Technical Assistance

If you are experiencing technical difficulties with the AI chatbot or worksheet uploads, please ensure:

  1. You have a stable internet connection.
  2. You have granted the necessary permissions for Camera (for worksheet photos) and Notifications (for assignment updates).
  3. You are using the latest version of the app.

For account-specific issues (e.g., forgotten passwords or missing curriculum), please contact your instructor or use the “Forgot Password” link on the login screen.